Some customers who purchased Apple’s iPhone 15 Pro and Pro Max are reporting that the devices become excessively hot during use or while charging. Complaints have surfaced on online forums and social media platforms, with users stating that the phone’s back or sides heat up when gaming, making phone calls, or using FaceTime. Apple’s technical support has directed customers to an older support article on dealing with an overheating iPhone. While Apple has not responded to requests for comment, the company’s flagship product, the iPhone, comprises approximately half of its revenue, bringing attention to any potential flaws.
It is not uncommon for devices to get warm due to the high-powered processors that drive modern gadgets. However, the question is whether these reported heat issues persist and exceed what users consider acceptable. The setup process for the iPhone, involving the re-downloading of apps, data, and photos from iCloud, could be the cause or exacerbation of the problem. Some users theorize that certain background apps, such as Instagram or Uber, might also contribute to the heat. However, not all iPhone 15 Pro owners are experiencing these issues, with some stating that the level of heat is within normal range or is resolved by using a case.
The iPhone 15 Pro and Pro Max are equipped with a new A17 chip and a more powerful graphics engine, potentially leading to increased heat production. Additionally, these models feature a titanium frame, replacing the stainless-steel design used since 2017. This comes after customers recently complained about the FineWoven material used in the iPhone 15 cases, which is prone to scratching and easily becoming dirty. Apple’s testing process is designed to identify and address any potential pitfalls before mass production, but it remains to be seen how the company will address these reported heat issues.