This news article highlights the importance of embracing shadow IT instead of blocking it, as it often stems from the frustration of slow and burdensome IT processes. Instead of being a naysayer, IT departments should partner with other departments to understand the problem that shadow IT is solving and prioritize finding a solution together. The IT team should contribute to addressing security concerns and operational requirements while allowing the shadow IT team to continue with their innovative projects.
The article also emphasizes the need to set priorities when dealing with shadow IT. Not every project poses a real security risk, so it is crucial to identify the critical IT policies and ensure that everyone understands them. Education and training should be provided to meet general security requirements, and access to services such as single sign-on or secure web proxies should be extended where possible. If there is no real risk, IT should not hinder agile and innovative projects.
Furthermore, the article suggests making shadow IT a force multiplier for the organization. When a shadow IT project proves successful, IT can leverage the in-house knowledge and expertise gained with minimal resource use. As these projects often grow in scope or user base, IT can eventually integrate them into production processes, viewing it as a gift of time and effort. However, it is essential to monitor and manage shadow IT from a distance, using network monitoring and cost controls to identify its presence. Continuous communication with the shadow IT team and negotiation for integration into production IT processes are necessary to ensure security, resource planning, and business continuity.
Overall, the article encourages IT departments to shift their perspective and embrace shadow IT as a means of driving innovation and efficiency within the organization. By becoming partners instead of blockers, setting priorities, leveraging shadow IT’s success, and effectively monitoring and managing it, IT can work towards maintaining security while supporting the organization’s agility and innovation.